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Terms & Conditions
I agree with the Castelli Milano 1938 Limited Consumer Terms and Conditions.
TERMS AND CONDITIONS
Castelli Milano 1938 Limited’s registered and trading office is at Dowding Way, Tunbridge Wells, Kent, TN2 3UY.
Company registration number: 2885440.
VAT registration number: 619346526.
EORI number: GB619346526000
SCOPE OF THESE TERMS
These Terms and Conditions apply exclusively to Consumer (B2C) transactions where the goods are purchased for personal use and not for resale or commercial purposes. Your order is an offer to buy. Acceptance takes place only when we dispatch the goods. To register or purchase, you must be over 18. If you are purchasing on behalf of a business, or require branded/corporate services, our Business (B2B) Terms and Conditions shall apply. Your statutory rights as a consumer are protected under these terms.
INTERPRETATION
"Conditions" means the standard terms and conditions of sale set out in this document.
"Goods" means the products and services which we are to supply to you in accordance with the order.
"Order" means the order placed by you with us for the goods.
"We/us" means Castelli Milano 1938 Limited.
"You" means the consumer individual placing the order for personal use.
"Service" means any Castelli order procedure.
The headings in these conditions are for convenience only and shall not affect their interpretation.
BASIS OF THE ORDER
These Conditions shall govern the Order to the exclusion of any other terms and conditions. You may not assign, sub-licence, or otherwise transfer any of your rights under these Terms and Conditions. Your order is conditional upon your prior approval of these Conditions.
You shall purchase the Goods from us in accordance with any written order acknowledgement, electronic confirmation or proof approvals, quotations, or price lists submitted or received by any means, or any written order that we have accepted subject to these Conditions.
Whilst all descriptions, illustrations, and supporting documentation of goods and services have been carefully prepared, they are intended nevertheless for general guidance only and do not form part of any contract for the sale of goods. Therefore, any typographical, clerical, or other error or omission in any art proof, product sample, sales literature, website information, quotation, price list, order, or other document issued by us shall be subject to correction without any liability on our part.
ORDERS
Orders are accepted at dispatch and at our complete discretion.
Acceptance: Until accepted by Castelli, any order supplied, acknowledged, or otherwise given to Castelli to process may be at any point refused, deleted, reassigned, suspended, held, or subject to any other action deemed necessary by Castelli, at Castelli’s absolute discretion without prior notice or explanation.
Order Confirmations: Online checkout confirmations in any form—whether an email confirmation or any other electronic response to the Castelli Service at any stage—are acknowledgements only, and the contract is only formed when Castelli sends a "Dispatch Confirmation."
System Compliance: You agree that you will not attempt to, or encourage or assist any other person to, circumvent or modify an order, security technology, or software that is part of the Castelli Service.
Order Acknowledgement: Please ensure you have received your order acknowledgement. It is your opportunity to ensure that your order details are correct.
Scheduled Delivery: All orders will have an individual planned delivery date specified. Delivery time for all orders varies depending on product availability, production capacity, and the size and complexity of the order. Delivery dates are estimates. Time for delivery is not of the essence. Risk passes to you when the goods come into your physical possession or the possession of a person identified by you to take delivery.
PRODUCT PERSONALISATION
Personalisation Position: Castelli will personalise items as stipulated. We reserve the right to refuse any personalisation imagery or text that is defamatory, infringing on intellectual property, or promotes illegal activity.
Variations: Personalisation of products is not a precise process, and as such, the results may differ between each unit produced. Castelli does not accept responsibility for any minor variations in the branding process.
Right to Cancel Waiver: By approving the artwork proof or completing the checkout for a personalised item, you expressly request that we begin the service/production immediately. Consequently, you acknowledge that your statutory 14-day right to cancel is lost at this point.
DELIVERY
We aim to deliver within 10 days. If we fail to deliver within 30 days of your order, you have the right to cancel for a full refund, except where a longer lead time was expressly agreed for personalised items.
Delivery Addresses: All relevant shipping and delivery instructions must be supplied with your order. In the absence of full shipping instructions, we reserve the right to ship the goods to the invoice address at the customer's expense without prior notification. In the absence of full information, if any pricing detailed on order acknowledgements or other correspondence is incorrect as a result, Castelli is not responsible for orders failing to reach you as specified, nor for any additional charges you may incur.
Delivery Partners: Castelli Milano 1938 Limited uses a variety of shippers, selecting the one appropriate for the shipping requirements. The selection of the carrier will be completed at Castelli’s sole discretion and no change notification will be given. To facilitate order execution, tracking, and delivery, we will share specific customer personal data (including name, delivery address, email address, and telephone number) with our selected third-party carriers. You acknowledge and agree that for the specific purpose of executing delivery and logistics operations, these third-party carriers act as Independent Data Controllers. They will process this data in strict compliance with their own statutory obligations and independent privacy policies, without prior individual notice of carrier selection being given to you or the end recipient.
Delivery Address Changes: If the required delivery address changes once an order has been shipped, any additional costs incurred will be billed. Changes can be received directly or via a third-party app or website.
Carriage Charges: Costs are detailed on our website. If special delivery instructions are to be followed, please clearly specify them during checkout.
Packaging Compliance: Castelli warrants that all packaging materials and packaging components used in or for the delivery of Goods comply with applicable EU legislation, including Regulation (EU) 2025/40 on Packaging and Packaging Waste, and that total concentration levels of heavy metals (Lead, Cadmium, Mercury, Hexavalent Chromium) do not exceed 100 mg/kg. To view our packaging compliance documentation please click here.
INTERNATIONAL DELIVERY & IMPORTER INFORMATION
International Third-Party Carriers: For deliveries made outside the UK, Castelli Milano 1938 Limited uses a variety of approved shippers, selecting the one appropriate for the shipping requirements. The selection will be completed at Castelli’s sole discretion. The choice of carrier may change prior to shipping without notice. If you are acting as an importer of goods from outside the UK, it is your responsibility to ensure you are set up to manage deliveries from all approved carriers. Failure to do so can result in additional costs and service problems. Please contact Castelli for assistance if required. International delivery partners process shipment data as Independent Data Controllers in accordance with local data protection regulations and international transit requirements.
Importer of Record: For all deliveries outside the United Kingdom, the Customer is considered the 'Importer of Record' and must comply with all laws and regulations of the country in which the Goods are being received.
Duties and Taxes: The Customer shall be responsible for payment of all import duties, customs fees, brokerage charges, and local sales taxes (e.g., VAT or GST) levied by the destination country. These charges are not included in the purchase price or shipping cost and must be paid by the Customer directly to the relevant authorities or the carrier.
Customs Documentation: We will provide standard commercial invoices and required documentation for export. However, any additional country-specific documentation or licences required for import are the sole responsibility of the Customer.
Delays and Seizures: We shall not be held liable for any delays in delivery caused by customs clearance procedures, inspections, or administrative hold-ups in the destination country.
Product Compliance: The Customer is responsible for ensuring that the Goods (and the personalisation applied to them) comply with the import laws of the destination country. We accept no liability for Goods seized, destroyed, or returned by customs due to local prohibitions or non-compliance.
Failure to Pay Import Fees: If the Customer refuses to pay the required import duties or taxes and the Goods are subsequently returned to us by the carrier, the Customer remains liable for the full original invoice value (as personalised goods cannot be resold). The Customer shall be liable for all return-to-sender shipping costs and any administrative fees incurred by us. No refund will be issued for Goods that are destroyed by customs authorities due to the Customer’s failure to pay import fees.
Abandonment: If the carrier or customs authority deems the Goods "abandoned" due to non-payment of duties or failure to provide import documentation, the Customer shall not be entitled to any refund or replacement. Please contact your local customs office for further information before placing your order.
REFUSAL OF DELIVERY
Since personalised products cannot be resold, an unjustified refusal to accept delivery constitutes a breach of this contract.
Non-Justified Refusal: If the Customer fails to take delivery of the Goods or any part of them, or fails to provide any instructions, documents, or authorisations required to enable the Goods to be delivered on time, the Goods shall be deemed to have been delivered.
Storage Charges: In the event of a refused delivery, we reserve the right to store the Goods until actual delivery and charge the Customer for all related costs and expenses (including, without limitation, storage and insurance).
Bespoke Nature: The Customer acknowledges that personalised Goods are "made to order". Refusal of delivery does not constitute a cancellation of the contract nor a right to a refund.
Carrier Delays: Delays caused by the carrier do not entitle the Customer to refuse delivery. Delivery shall be completed when the Goods are delivered to the address specified in the Order Confirmation. The risk in the Goods shall pass to the Customer on completion of delivery.
Re-deliveries of Goods: If the recipient does not take delivery of the goods on the stated date, a re-delivery cost at standard shipping rates will be charged automatically without notification.
Unauthorised Redirection: The Customer shall not redirect the delivery to an alternative address via the carrier’s portal (e.g., "leave with a neighbour" or "deliver to a local pickup point") without our express written consent. If the Customer redirects the delivery without our prior authorisation, we shall not be liable for any loss, damage, or theft of the Goods occurring after the point of redirection.
Failed Delivery & Re-delivery Fees: If the Goods are returned to us by the carrier due to a refused delivery or failed delivery attempts, the Customer shall be liable for the original delivery fee, the return-to-sender fee, and a secondary re-delivery fee.
Disposal of Goods: If the Customer fails to accept re-delivery within 30 days, we reserve the right to dispose of the branded Goods as we see fit (including destruction) and the Customer remains liable for the full invoice value.
RETURNS AND CANCELLATIONS
Every item we ship is carefully inspected prior to shipping. If merchandise is defective or damaged upon receipt, please contact us immediately after your package arrives.
Standard Items (14-Day Right): Under the Consumer Contracts Regulations 2013, you have the right to cancel your order for standard, non-personalised items within 14 days of receipt. You must return the goods at your own cost in "as new" condition. We will refund the basic delivery cost but not supplementary costs (e.g., express shipping).
Personalised Products (No Right to Cancel): In accordance with Regulation 28(1)(b), the right to cancel does not apply to goods that are made to your specification or are clearly personalised (e.g., embossed names/initials). Once you confirm your personalisation details at checkout or via proof, the order is final and cannot be refunded for a "change of mind". We are not liable for spelling or formatting errors provided by you.
Faulty Products: Regardless of whether an item is personalised or standard, you have statutory rights under the Consumer Rights Act 2015 if the goods are of unsatisfactory quality, unfit for purpose, or not as described.
Short-Term Right to Reject: If the goods are faulty upon arrival, you have 30 days to request a full refund.
Repair or Replacement: If a fault is identified after 30 days, we will first offer to repair or replace the item. If a repair or replacement is not possible or unsuccessful, you may be entitled to a refund.
Personalised Faults: For personalised items, "faulty" includes instances where the branding does not match the artwork details approved by you at checkout. It does not include minor variations inherent to the manual branding process.
Reporting a Fault: Please contact us immediately if your order is damaged in transit or faulty. We will require photographic evidence of the defect to process your claim.
International Returns: All returns need to be sent using a Delivered Duty Paid (DDP) service. Please always contact us BEFORE returning goods so that we can advise on the most efficient transit methods. If the goods are found to be faulty or do not match the approved details, we will offer a replacement or full refund in accordance with your statutory rights.
We reserve the right to refuse or hold orders at our absolute discretion, and may cancel your order if:
- We have insufficient stock to deliver the goods you ordered.
- We do not deliver to your area.
- One or more of the goods you ordered was listed at an incorrect price due to a typographical error, or the personalisation requested includes content that is illegal or infringes on third-party intellectual property.
If we do cancel your order, we will notify you by email and refund any sum deducted from your credit card as soon as possible (and in any event within 14 days).
PAYMENTS
Payment is taken via our secure SSL-encrypted gateway. Secure processing is handled automatically; Castelli employees do not have access to your full card details. Payments outside the website are processed by way of a secure payment link. We do not take card payments over the phone. No surcharges apply for the use of this service. All prices include VAT (where applicable) at the current rate.
INTELLECTUAL PROPERTY & DATA
Indemnity: You agree to indemnify us against all costs and losses incurred regarding claims of intellectual property infringement resulting from our use of your supplied designs, text, or specifications.
Data Protection: We process your data in accordance with the Data Protection Act 2018 and UK GDPR. Please refer to our Privacy Policy for full details on how we protect your information.
Marketing Contact: We reserve the right to contact, send advertising material to, or receive orders directly from any existing or potential Castelli customer, or a user of Castelli products, using information that may have been supplied by you or a third-party in accordance with our legal privacy boundaries.
VARIATIONS
We shall provide the Order to you subject to these Conditions. Any variations to the Order, charges, or these Conditions must be agreed upon in writing by us.
NOTICES
Any notice required or permitted to be given by either party to the other under these Conditions shall be in writing addressed to the other party at its registered office or principal place of residence or such other address as may at the relevant time have been notified pursuant to this provision to the party giving the notice.
CHARGES
Castelli reserves the right, at any time and from time to time, to update, revise, supplement, and otherwise modify these Conditions and to impose new or additional rules, policies, terms, or conditions. Changes will be communicated to you and, if accepted, will be effective immediately and will be incorporated into this agreement.
WAIVER
No failure or delay by either party in exercising any of its rights under these Conditions shall be deemed to be a waiver of that right, and no waiver by either party of any breach by the other shall be considered as a waiver of any subsequent breach of the same or any other provision.
INVALIDITY
If any provision of these Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Conditions and the remainder of the provision in question shall not be affected.
JURISDICTION
The contract shall be governed by the laws of England, and the Buyer agrees to submit to the non-exclusive jurisdiction of the English courts. If the contract is agreed within the Republic of Ireland, the contract shall be governed by the laws of the Republic of Ireland, and the buyer agrees to submit to the non-exclusive jurisdiction of the Irish courts.
We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.
LICENCE
You are permitted to print and download extracts from the Castelli Website for your own use on the following basis:
A:No documents or related graphics on this Website are modified in any way;
B:No graphics on this Website are used separately from accompanying text; and
C:Any of our copyright and trademark notices and this permission notice appear in all copies.
Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including, without limitation, photographs and graphical images) are owned by us or our web designers. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with our terms and conditions above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website. Subject to our terms and conditions above, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission. Any rights not expressly granted in these terms are reserved.
SERVICE ACCESS
Castelli will not be liable if for any reason this Website is unavailable at any time or for any period. We shall, however, endeavour to ensure access is available at all times. In the case of system failure, maintenance, or repair, or for reasons beyond our control, access to this Website may be suspended temporarily and without notice.
LICENCE: VISITOR MATERIAL AND CONDUCT
Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to this Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate, and otherwise use such material and all data, images, sounds, text, and other things embodied therein for any and all commercial or non-commercial purposes.
You are prohibited from posting or transmitting to or from this Website any material:
A:That is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy, or which may cause annoyance or inconvenience;
B:For which you have not obtained all necessary licences and/or approvals;
C:Which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third-party, in the UK or any other country in the world; or
D:Which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data, or other malicious software or harmful data).
You may not misuse the Website (including, without limitation, by hacking). We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of the prohibitions outlined above.
LINKS AND OTHER WEBSITES
Any links to third-party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We are not responsible for third-party websites and do not control their content or availability. We, therefore, do not endorse or make any representations about them, any material found there, or any results that may be obtained from using them. If you decide to access any of the third-party websites linked to this Website, you do so entirely at your own risk.
If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:
A:You do not remove, distort, or otherwise alter the size or appearance of the Castelli logo;
B:You do not create a frame or any other browser or border environment around this Website;
C:You do not in any way imply that we are endorsing any products or services other than our own;
D:You do not misrepresent your relationship with us nor present any other false information about us;
E:You do not otherwise use any Castelli trademarks displayed on this Website without our express written permission;
F:You do not link from a website that is not owned by you; and
G:Your website does not contain content that is distasteful, offensive, or controversial, infringes any intellectual property rights or other rights of any other person, or otherwise does not comply with all applicable laws and regulations.
REGISTRATION
To register with Castelli, you must be over eighteen years of age. Each registration is for a single user only. We do not permit you to share your username and password with any other person nor with multiple users on a network. Responsibility for the security of any passwords issued rests with you, and if you know or suspect that someone else knows your password, you should contact us immediately. We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.
DISCLAIMER
While we endeavour to ensure that the information on the Castelli Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material. The material on this Website is provided "as is" without any conditions, warranties, or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions, and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose, and the use of reasonable care and skill) which, but for these terms and conditions, might have effect in relation to this Website.
LIMITATION OF LIABILITY
Castelli, any other party (whether or not involved in creating, producing, maintaining, or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders, or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third-party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.
Castelli shall be under no liability in respect of any defect in the Goods arising from any drawing, design, or specification supplied by you, and we shall be under no liability if the total price for the Goods has not been paid on the due date for payment.
Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law. If your use of material on this Website results in the need for servicing, repair, or correction of equipment, software, or data, you assume all costs thereof.
You agree to indemnify us fully, defend and hold us, and our officers, directors, employees, and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.
If any discount is claimed by an agent/trade customer, for whatever reason, we reserve the right to discuss the subject with the end customer. We shall not be bound by any agreement reached between a trade customer/agent made without our authority. Castelli’s claim procedure will be followed.
CUSTOMER PRIVACY POLICY
Castelli’s Customer Privacy Policy covers the collection, use, and disclosure of personal information that may be collected by Castelli anytime you interact with Castelli, such as when you visit our website, when you purchase Castelli products and services, or when you call our sales or support associates. Please take a moment to read the following to learn more about our information practices. Your privacy is a priority to Castelli, and we go to substantial lengths to protect it.
PERSONAL INFORMATION
We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, special offers, and events that you might like to hear about. If you do not want Castelli to keep you up to date with Castelli news and/or the latest information on products and services, please unsubscribe from the communications or send an email to gdpr@castelli1938.co.uk.
What information we collect and how we may use it: There are a number of situations in which your personal information may help us provide you with better products. We also collect information for our own sales, credit, or commercial purposes, whether it be a direct sales approach with potential or existing customers or to aid our indirect brand awareness sales activities. We also collect your information for market research purposes, helping us to gain a better understanding of our customers and thus provide a more valuable service.
We collect information regarding customer activities on our websites. This helps us to determine how best to provide useful information to customers and to understand which parts of our websites, products, and internet services are of most interest to them. We may use personal information to provide products that you have requested as well as for auditing, research, and analysis to improve Castelli’s products.
When we disclose your information: Castelli takes your privacy very seriously. Castelli does not sell or rent your contact information to other marketers. Information may be shared within the Castelli SpA Group, of which Castelli is a subsidiary, in order to help us provide superior service. Your personal information may also be shared with legal entities within the Castelli SpA Group who will take steps to safeguard it in accordance with Castelli’s privacy policy.
With our service providers, vendors, and strategic partners, there are also times when it may be advantageous for Castelli to make certain personal information about you available to companies that Castelli has a strategic relationship with or that perform work for Castelli to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfil orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with Castelli’s policies, except if we inform you otherwise at the time of collection.
At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.
How we protect your personal information: Castelli takes precautions including administrative, technical, and physical measures to safeguard your personal information against loss, theft, and misuse, as well as unauthorised access, disclosure, alteration, and destruction.
You can help us by also taking precautions to protect your personal data when you are on the internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser like Chrome or Firefox for the best experience.
Castelli has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. Naturally, you always have the right to access and correct the personal information you have provided. You can help us ensure that your contact information is accurate and complete by informing Castelli in writing of any changes.
YOUR RIGHTS AS A DATA SUBJECT
In addition to our commitment to protecting your personal information, you have specific rights concerning your data under the UK General Data Protection Regulation (UK GDPR). We are committed to upholding these rights. As a data subject, you have the right to:
- The Right to be Informed: You have the right to be informed about how we collect and use your personal data. This privacy policy serves that purpose.
- The Right of Access: You can ask for a copy of the personal data we hold about you. This is often called a Subject Access Request.
- The Right to Rectification: If you believe any of the personal data we hold about you is inaccurate or incomplete, you have the right to have it corrected.
- The Right to Erasure: Also known as the 'right to be forgotten', this allows you to request the deletion of your personal data in certain circumstances.
- The Right to Restrict Processing: You have the right to request that we limit the way we use your personal data in certain situations, such as if you contest the accuracy of the data.
- The Right to Data Portability: You have the right to obtain your personal data in a structured, commonly used, and machine-readable format. You can also request that we transfer this data directly to another organisation.
- The Right to Object: You have the right to object to us processing your personal data for our legitimate interests or for direct marketing purposes.
- Rights in relation to automated decision-making and profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
To exercise any of these rights, please contact us in writing at gdpr@castelli1938.co.uk. We will respond to your request within one month.
COOKIES AND OTHER TECHNOLOGIES
As is standard practice on many websites, Castelli’s website uses “cookies”. The cookies that you may come into contact with while using the Castelli website can be described under three main cookie types.
NECESSARY COOKIES
These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies, services you have asked for, such as obtaining a quote or logging into your account, cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.
PERFORMANCE COOKIES
These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. They also allow us to record and count the number of visitors to the website, all of which enables us to see how visitors use the website in order to improve the way that our website works. These cookies do not collect information that identifies a visitor, as all information these cookies collect is anonymous and is only used to improve how our website works.
FUNCTIONAL COOKIES
These cookies allow our website to remember choices you make (such as your username, language or the region you are in) and provide enhanced features. For instance, a website may be able to provide you with news or updates relevant to the policies you buy. These cookies can also be used to remember changes you have made to text size, font and other parts of web pages that you can customise. They may also be used to provide services you have requested such as viewing a video or commenting on a blog. The information these cookies collect is usually anonymised. They do not gather any information about you that could be used for advertising or remember where you have been on the internet.
WHAT ARE COOKIES?
Cookies are small text files placed on your computer and are commonly used on the internet. Cookies and other technologies are used to help process orders, facilitate secure password-protected areas and help us understand which parts of our websites are the most popular, where our visitors are going and how much time they spend there. We also use cookies and other technologies to make sure that our online advertising is bringing customers to our products and services. We use cookies and other technologies to study traffic patterns on our website, to make it even more rewarding as well as to study the effectiveness of our customer communications. And we use cookies to customise your experience and provide greater convenience each time you interact with us. If, however, you prefer that we do not collect data by this method, you can disable this function within your browser settings. If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies.
COOKIES GATHERING INFORMATION AND USE
As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyse trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. Castelli will not use the information collected to market directly to that person.
In some of our email messages we use a “click-through URL” linked to content on the Castelli website. When customers click one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked, simply avoid clicking text or graphic links in the email.
In addition, we use pixel tags — tiny graphic images — to tell us what parts of our website customers have visited or to measure the effectiveness of searches customers perform on our site. Pixel tags also enable us to send email messages in a format that customers can read. And they tell us whether emails have been opened to ensure that we are sending only messages that are of interest to our customers. We may use this information to reduce or eliminate messages sent to a customer. We store all of this information in a secure database located in the UK.
Our company-wide commitment to your privacy is taken seriously. To make sure your personal information is secure, we communicate these guidelines to Castelli employees and strictly enforce privacy safeguards within the company.
There is also one other type of cookie, a third-party cookie that is used to collect your browsing habits. They are usually placed by advertising networks rather than website operators. They remember that you have visited a website and share this information with other organisations such as advertisers. They do this in order to provide you with targeted adverts more relevant to you and your interests. Quite often they will be linked to site functionality provided by the other organisation. Although the cookies can track your visits around the web they do not usually know who you are. Without these cookies, online advertisements you encounter will be less relevant to you and your interests. These cookies will usually be third-party cookies, although if you are visiting the advertising network's own website, it is technically possible these could be first-party cookies. These cookies can be associated with services provided by the third-party, but this is not always the case. All information these cookies collect is anonymised, although they contain a unique key that is able to distinguish individual user browsing habits or store a code that can be translated into a set of browsing habits or preferences. Generally speaking, the third-party’s Privacy Policy on their website will indicate if the cookie is being used as part of an advertising network.
PRIVACY QUESTIONS
If you have questions or concerns about Castelli’s Customer Privacy Policy or data processing, please contact Castelli via www.castelliitaly.com, contact us.
CASTELLI MILANO 1938 LIMITED, REGISTERED OFFICE, DOWDING WAY, TUNBRIDGE WELLS, KENT, TN2 3UY, UK.
COMPANY REGISTRATION NUMBER: 2885440 | VAT NUMBER: 619 3465 26
Updated 13-08-26