Castelli Statements...

Temporary online store and premises closure

Dear valued customers,

As of 25th March 2020, our online store will be closed in response to the latest guidance from our Government as a result of the impact of Coronavirus.

Our employees safety and well being is of the uttermost importance to us and we must do all we can to mitigate the potential spread of Covid-19 and understand the importance of making these unprecedented decisions at a difficult time for all.

Please feel free to view our products online and we hope to make them available for purchase again soon.

We have staff working from remotely from home who will be able to assist with any enquiries you may have regarding recently placed orders.

Please email retail@castelli.co.uk or call 01892 612 200 for further information.

We hope that you and your families stay healthy & safe!

Coronavirus (COVID-19) Policy

Publication Date: 05/03/20

Castelli will act in accordance with official advice from the UK Government, WHO and Castelli company policies.

Castelli UK is a company located in Tunbridge Wells, Kent and is in an area that is unaffected by the COVID-19 virus with no restrictions imposed as advised by Gov.uk website. Castelli’s response to the COVID-19 virus has been focused on the care of employees and customers.

Action taken:

The implementation of a robust cleaning schedule in our offices, production and warehouse spaces on a daily basis.

The installation of hygiene guard handles to all communal entrances.

The installation for individual workspaces and communal areas anti-bacterial dispensers.

We have conducted an education and information process for all employees as to the expected hygiene levels.

We have cancelled employee business travel plans.

We have minimised visits to the premises, if we do have visitors we have an anti-bacterial procedure in place that visitors must adhere to.

We hold enough products to cover demands for undated stock orders for the whole of 2020, from deliveries that were received in 2019. Any future deliveries will be managed by Castelli’s safe-guarding procedures that disinfects the delivery and places goods into quarantine for an appropriate amount of time. This is to support minimisation of any potential risk of anyone becoming infected due to surface contamination. This will be reviewed on a continual basis in line with instructions from the UK Government, the W.H.O. and our Company policy. Under guidance from the gov.uk website, the virus does not survive well for long periods outside the body so is highly unlikely the Coronavirus (COVID-19) can be spread through deliveries or packages. As a matter of additional precaution, we will place deliveries in quarantine conditions for a specified time, before releasing the goods.

For further professional guidance from the UK government please refer to the below link:

GOV.UK - Coronavirus (COVID-19): UK government response